Service & Support

Every system in the Xstrahl range is available with full clinical and engineering support, further enhanced with specialist training that can be given at any time during the ownership period.

Xstrahl works closely with customers to ensure every X-ray medical system matches their individual requirements and budgets. Product sales and efficient installation are only the start of every customer relationship. Xstrahl is committed to providing customers with an unrivaled level of service that supports the continued longevity and performance of all its systems.

The Xstrahl range is built for daily and long-term use and takes advantage of superior-quality construction and industrial-strength components to ensure low maintenance year after year.

Xstrahl’s international network of factory trained and clinically experienced engineering teams support over 700 medical and research devices worldwide. We offer a full range of service contracts and maintenance support that suit both medical and scientific customer requirements.

In case of any issue with your system, please submit a support ticket request here, or you can contact us by phone at +1 678 765 8970 or +44 1543 688 920, and we will get back to you as soon as we can.

The Xstrahl Service Promise

1. Whatever the facility, from the initial planning phase, our expert engineers will be able to assess and advise on all aspects of the room preparation including access routes and logistical advice.
2. Efficient and complete installation is ensured by every Xstrahl engineer as they undertake regular manufacturing and systems training to maximize familiarity of every product right down to the individual components.
3. Responsive service minimizes clinical down time.
4. Committed to maximizing system up time in busy oncology and dermatological clinics, Xstrahl offers online technical support and training that operates regularly for customers.

Electronic Instructions for Use (IFU)

Our electronic Instructions for Use (IFU), for selected Xstrahl products to which European Regulation No. 207/2012 has been applied, can be accessed here.